How to Fix Snagit Scrolling Capture Not Working Chrome [2024 Guide]

Snagit scrolling capture (formerly panoramic capture) is a screenshot tool that allows you to capture web pages or documents, etc. by scrolling the screenshot. But recently many users have encountered the situation of Snagit not capturing scrolling window. Here are some possible reasons and effective solutions.

Reasons Why Snagit Not Capturing Scrolling Window

This may be due to browser conflicts, hardware driver incompatibility, third-party program conflicts, computer system and Snagit version are not compatible, etc.

Solutions to Snagit Scrolling Capture Not Working Chrome

Use different browsers such as Google Chrome, Firefox, Microsoft Edge

Close third-party applications that may conflict

Use an older version of Snagit

Tried incognito/private browser mode

Check if security software mistakenly blocks Snagit 

Modify Registry Editor (most working)

• Exit Snagit and press Windows+R on your keyboard to open the Run window.
• Type regedit and click OK.
• Browse to HKEY_CURRENT_USER\Software\TechSmith\Features\snagit.
• Click the Snagit folder. Right-click the AllowDxgiScreenCapture item on the right and select Modify.
• Change the Value data field from 1 to 0, and press OK.
• Close the Registry Editor, and open Snagit. Check if Snagit not capturing scrolling window problem has solved.

If the above methods cannot solve the Snagit not scrolling problem, please try another screenshot tool. We recommend iTop Screen Recorder as the best alternative, which is free, simple and flexible to capture any area on computer screen. 

Free Screen Recorder for PC

Record screen, webcam, audio and gameplay with ease. Create high-quality screen recordings with no lags and fps drops.

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